Over the years a range of myths have developed with regards to broadband services and providers, and this can be confusing for both mobile and fixed line broadband users. With so many claims, myths, and rumours in circulation with regards to what broadband service providers can and cannot do, and with regards to how mobile and fixed line broadband services can be affected, it can be confusing for consumers to decide which service and provider to choose.

Whilst there are a number of myths relating to broadband that are not true, there are also a number of myths that are in fact true, and it is important for consumers to be aware of these so that they have a clearer picture of what they will be getting with their service and provider. Some of the myths that are true are outlined below:

The truth…

‘The speed of mobile broadband is far slower than fixed line’: At the moment the average speed of mobile broadband connections is slower than fixed line, and this means that there are certain things that it is not practical to do with mobile broadband because of the slower speeds, such as steaming content, watching movies, or online gaming. However, whilst speeds are slower at present this could all be changed with the widespread rollout of 4G networks.

‘The quality of mobile broadband is affected by the current 3G networks’: Mobile broadband services can be and are being affected because of the current 3G networks that are being used, and this is because the networks being used at present do not have the capacity to cope with the rising demand for these services. This can affect the speed of the broadband connection, the reliability of connection, and the quality of the service. However, this is something that will be sorted out when 4G networks are rolled out.
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‘Broadband providers can restrict speeds’: Indeed both mobile and fixed line internet providers can restrict the speeds that consumers are getting but this is not something that they would do for no reason. In most cases this is a measure that is taken in the event that the customers is abusing the broadband service or is exceeding the fair usage policy on the broadband package.

‘The number of people using a connection or exchange will affect speed’: The quality and speed of broadband connections will be affected based on the number of people that are using the connection or exchange at the same time. This can be avoided by going online at times that are off peak and therefore not as busy, such as in the morning or later evening.

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